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Some days I am not sure if my faith is riddled with doubt, or whether, graciously, my doubt is riddled with faith. And yet I continue to live in a world the way a religious person lives in the world; I keep living in a world that I know to be enchanted, and not left alone. I doubt; I am uncertain; I am restless, prone to wander. And yet glimmers of holy keep interrupting my gaze.

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Donald A. Norman

How do you discover a need that nobody yet knows about? This is where the product breakthroughs come through.

Needs, Breakthrough, Knows, Breakthroughs, Nobody, Come
Same Author Quotes

The hardest part of design. . . is keeping features out.

Design, Hardest, Keeping, Part, Software

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Act, Communicating, Communication, Deep Understanding, Mean, Understanding

It is not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and, yes, beauty to people's lives.

Excitement, Fun, Motivational, People, Usable, Yes

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Device, Door, Doors, Instruction, Simple

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

Design, People, Remain, Slowly, Technology
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