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I was sheltered, and there's good and bad to that. The good was not getting into the drugs and the alcohol and the really sorry stuff, and the bad was finally coming out into the real world and trying to deal with it, which was hard for me.

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Warren G. Bennis

Emotional intelligence, more than any other factor, more than I. Q. or expertise, accounts for 85% to 90% of success at work. . . I. Q. is a threshold competence. You need it, but it doesn't make you a star. Emotional intelligence can.