When you are in a business, you must join associations, (both local and international), so that you can exchange ideas, with people from the same industry, including your competitors. This is how you “benchmark”. Before you dash off to implement something, try and find out what others have done, or not done This is really how you should be using tools like the Internet.
I'm just another guy who sits there day to day in the office, watching what's happening, and goes, 'This is something that's not our place to decide. ' The public needs to decide whether these programs or policies are right or wrong.