Sometimes toxic people are so resistant to change that therapy does not really help them - but they send everybody else into therapy to find ways to cope.
Look, if I were running the FBI, you know, I probably would want to have backdoors as well, so I'm sympathetic to the director's view. But there is risk if you put that backdoor in. There's no question you enhance the risk, number one. Number two, there are the privacy implications that are of concern to parties.