People want guidance, not rhetoric. They need to know what the plan of action is, and how it … - Howard Schultz

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I am not a joiner. Somewhere I once said that people join clubs now for the very reason they once carried them, a need for security. Maybe I'm alone more often than I should be, because I try to find security within myself.

Howard Schultz

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Act, Given, Needs, People, Responsibility

Same Author Quotes

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the market place, and as a result of that, the consumer is beginning to make decisions, not just on what things cost and the convenience of it.

Choices, Coffee, Decisions, Market, Thinking

The lifeblood of job creation in America is small business, but they can't get access to credit.

America, Creation, Credit, Jobs, Small

Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

Ability, Effective, Leadership, Organization, Organizations, Two

The challenge of the retail business is the human condition.

Business, Challenge, Challenges, Human Condition, Retail

You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

Achieve, Love, Passionate, Sacrifice