Quality in a product or service is not what the supplier puts in. It is what the customer … - Peter Drucker

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Health, learning and virtue will ensure your happiness; they will give you a quiet conscience, private esteem and public honour.

Peter Drucker

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

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There is nothing worse than doing the wrong thing well.

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An employer has no business with a man's personality. Employment is a specific contract calling for a specific performance. . . Any attempt to go beyond that is usurpation. It is immoral as well as an illegal intrusion of privacy. It is abuse of power. An employee owes no "loyalty," he owes no "love" and no "attitudes" - he owes performance and nothing else. . . . . The task is not to change personality, but to enable a person to achieve and to perform.

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Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

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A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.

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