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There is one fairly good reason for fighting - and that is, if the other man starts it. You see, wars are a great wickedness, perhaps the greatest wickedness of a wicked species. They are so wicked that they must not be allowed. When you can be perfectly certain that the other man started them, then is the time when you might have a sort of duty to stop them.

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Robert Spector

Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset.

Focus, Guiding, Guiding Principles, Sincere, Wheel, Winning
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Mom & pop stores are not about something small; they are about something big. Ninety percent of all U. S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace.

Animal, Animals, Communities, Community, Mom, Owned

People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get people who already share your core values.

Answer, Answers, Ask, Goal, People, Values

It's hard not to fall in love with Seattle on a beautiful summer's day.

Beautiful, Falling In Love, Hard, Love, Summer

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

Employees, Long, Powerful, Pyramid, Pyramids, Specific

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

Attitude, Positive, Primary, Strong, Work Ethic
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