Not everyone will become a great leader, but everyone can become a better leader.
The first step to problem solving is figuring out who's got the problem.
Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it?
But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people -- not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it's like for their people to come to work there every day.
You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.
Somebody who knows what they're doing, who has a good track record, they come across as very articulate, bright and looking for a challenge - that's absolutely my kind of hire.
The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.
A research division develops marketing material for its deal makers. We have no policy position. If you have a policy position you can't possibly forecast.
For me with art and all that stuff - I like abstraction. I like contortion. I mean, it's still truth. But it's truth through the center of the individual. It doesn't necessarily mean that it's fallacies or falsehoods. It just happens to be one perception of what's happening.
You can't plan for the future, because some guy's going to land in a spaceship with three heads and a big beak and take over everything.
My mother says I was two-and-a-half when I started playing. My father was a minister, and when he went to church in the morning, she would put on Fats Waller, Billie Holiday, Nat King Cole and Cole Porter records. I'd crawl up on the piano stool, sit on a phone book and play.