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I hate when your friends quit drinking on you, don't you? It's sad. I've lost more friends to AA than Liberace did to the virus. It's sad to see 'em go. You see a thirty day chip on your buddy's key ring, it's like seeing a toe tag on his cold, stiff corpse.

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W. Edwards Deming

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

May, People, Performance, Performance Review, Work
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Badgering, Deficiencies, Employee, Management, Roles, Systems And Processes

Quality comes not from inspection, but from improvement of the production process.

Improvement, Inspection, Process, Quality

It's not enough to do your best; you must know what to do & then do your best.

Enough, Excellence, Inspirational, Know

If you can't describe what you are doing as a process, you don't know what you're doing.

Business, Describe, Know, Process, Systems And Processes, Top Management

Put a good person in a bad system and the bad system wins, no contest.

Bad, Contest, Contests, Good Person, Winning, Wins
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