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I've been to Africa many times in the past 20 years, but I can't believe this is the first time since the very first Red Nose Day, that I've been back to Ethiopia. The last time I was here was just after the famine and it was crazy, there were people all over the place, kids without families, aid workers, camera crews.

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Ken Blanchard

Don't wait until people do things exactly right before you praise them.

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Honesty is telling the truth to ourselves and others. Integrity is living that truth.

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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

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Customer service should not be a department, customer service is everyone's job.

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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

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