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Harry Gordon Selfridge Biography

Harry Gordon Selfridge

Harry Gordon Selfridge, Sr. (11 January 1858 – 8 May 1947) was an American retail magnate who founded the London-based department store Selfridges. His 20-year leadership of Selfridges led to his becoming one of the most respected and wealthy retail magnates in the United Kingdom. He was known as the 'Earl of Oxford Street'.

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Harry Gordon Selfridge Quotes

Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move.

Business, Let, Moving, Running, Sitting, Slack

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

Enthusiasm, Fear, Inspirational, Inspires, Leader, Motivational

Excite the mind, and the hand will reach for the pocket.

Excite, Hand, Hands, Mind, Pocket, Pockets

The boss says 'I'; the leader, 'we'.

Boss, Boss And Leader, Leader, Says

There are no hard times for good ideas.

Good Ideas, Hard, Hard Times, Ideas, Times

The consumer is always right.

Consumer, Consumers, Right

The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO!

Authority, Breakdown, Fear, Leadership, Letting Go, People

The boss says 'Go'; the leader says 'Let's go!'

Boss, Boss And Leader, Leader, Says

The boss drives people; The leader coaches them.

Boss, Leader, People

The boss depends on authority; the leader on goodwill.

Boss, Depends, Entrepreneur, Goodwill, Leader, Leadership

Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process.

Business, Giving, Long, Quality, Treat

The customer is always right.

Business, Customer, Customers, Right

Get the confidence of the public and you will have no difficulty in getting their patronage.

Confidence, Difficulty, Patronage, Public