Design cannot be heard or read, it must be seen. Design is the structural link between the customers and the product. Content must be brought to the surface. And when a design is completed, it should seem natural and obvious. It should look like it is always been this way. And it should last.
Make your customers comfortable and they will give you their lives.
I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.
Remain true to yourself and your philosophy. Changing in the face of adversity will in fact diminish your credibility with your customers.
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.
To make a quick buck, but over time, if you're not creating value for others, customers, society, isn't going to let you be around.
Anything a customer can do for themselves is where service stops and relevance begins.
Changing people's habits is very expensive
If you don't genuinely like your customers, chances are they won't buy.
Chefs don't actually say 'That's a spicy meat-a-ball,' except to indicate that there's a bomb threat in the restaurant without alarming the customers. Terrorism is the spiciest meatball there is.
Your best customers are worth far more than your average customers.
Cooks must feed their egos as well as their customers.
The most important job of the entrepreneur begins before there is a business or employees. The job of an entrepreneur is to design a business that can grow, employ many people, add value to its customers, be a responsible corporate citizen, bring prosperity to all those that work on the business, be charitable, and eventually no longer need the entrepreneur. Before there is a business, a successful entrepreneur is designing this type of business in his or her mind's eye. According my rich dad, this is the job of a true entrepreneur.
When you hear voices in your head that tell you to shoot the pope, do you do what they say? Same thing goes for customers and managers. They are the crazy voices in your head, and you need to set them right, not just blindly do what they ask for.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
Customers don't measure you on how hard you tried, they measure you on what you deliver.
Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.
Obsess about the next customer, not only the ones you have.
Companies should always want to delight their customers.
More than four million businesses have Pages on Facebook that they use to have a dialogue with their customers.