Herbert David "Herb" Kelleher (born March 12, 1931) is the co-founder, Chairman Emeritus and former CEO of Southwest Airlines (based in the United States).
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
If employees aren't satisfied, they won't promote the product we need.
I've always been able to make erroneous decisions very quickly.
A company is stronger if it is bound by love rather than by fear.
Your people come first, and if you treat them right, they'll treat the customers right.
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
Hire for attitude, train for skill.
You have to treat your employees like customers
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.
I learned it by doing it, and I was scared to death.
If you don't treat your own people well, they won't treat other people well.
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.
The more time I spend with our people, the more I find out about our business.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
The essential difference in service is not machines or 'things. ' The essential difference is minds, hearts, spirits, and souls.
The business of business is people.
The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.