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Exceeding expectations is where satisfaction ends and loyalty begins.

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Bob Lewis

Arrogance is a veneer -- a thin covering of excuses hiding deep performance deficiencies.

Arrogance, Covering, Excuse, Performance, Veneer
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The technology life cycle has three stages: Hype, disillusionment, and application.

Hype, Life, Technology, Three

Contentment is wanting what you have. Ambition is wanting what another has. Progress comes from wanting what nobody has.

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Pessimists, we're told, look at a glass containing 50% air and 50% water and see it as half empty. Optimists, in contrast, see it as half full. Engineers, of course, understand the glass is twice as big as it needs to be.

Air, Engineers, Glasses, Half, Told, Water

To win the Kentucky Derby is the goal of every trainer, every hot-walker, every backside person. They may be just rubbing on a horse, or hot-walking a horse, but they wonder if they could win the Kentucky Derby.

Horse, Winning, Kentucky, Rubbing, Backside
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