Service is taking action to create value for someone else.
Don't wait. Tomorrow may be too late to do the things you can today.
Meeting expectations is good. Exceeding expectations is better.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Service skills are the foundation for your success.
Are you doing only what you must or doing all you can?
Industry jargon may not be a language your customer understands.
Quality is more than a promise, it's genuine performance.
Convince people and you win their minds. Inspire people and you win their hearts.
Say it with words. Show it with action.
If you were a customer, would you come back to buy your products or services?
You are as important as you make others feel.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Every service problem is as an opportunity to show you care.
Your profits reflect the success of your customers.
Your approval gives others the confidence to serve, to learn, to try.
Always aim for 100 percent and you'll always know where to improve.
First be effective and then be efficient.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
You cannot change what has already happened. You can always change the way you respond.