Are people being the least you expect of them, or the best they expect themselves to be?
Greatness is not how you feel, it's how you make others feel.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
Meeting expectations is good. Exceeding expectations is better.
The easier it is to do something, the harder it is to change the way you do it.
If you only give back what you get from other people, you're not giving as much as you can.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
Say it with words. Show it with action.
What you want to be defines what you become.
You cannot change what has already happened. You can always change the way you respond.
Selfless acts are a source of profound meaning for your self and your life.
Your customers get better when you do.
Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.
We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
Customer complaints are the schoolbooks from which we learn.
Reaching out takes nothing more than a smile.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
The longer you wait, the harder it is to provide outstanding customer service.
Always trust people and they may let you down. Always distrust people and you have let them down.