The customer is not always right.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Customer service is not a department, it's everyone's job.
Friendly makes sales - and friendly generates repeat business.
What gets measured, gets done. And what gets recognized gets done again, and even better.
What gets measured gets done.
If we don't take care of our customers, someone else will.
Customer complaints are the schoolbooks from which we learn.