Over the last 40 years, I have built MW into a multi-billion dollar company with amazing employees and loyal customers who value the products and service they receive at MW. Over the past several months I have expressed my concerns to the Board about the direction the company is currently heading. Instead of fostering the kind of dialogue in the Boardroom that has in part contributed to our success, the Board has inappropriately chosen to silence my concerns through termination as an executive officer.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
Giving builds loyal customers and turns those customers into supporters. . . You can find passion and profit and meaning all at once, right now.
Know what your customers want most and what your company does best. Focus on where those two meet.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
The complaining customer represents a huge opportunity for more business.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
The purpose of a business is to create a customer.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
There is only one boss. The customer.
On the Internet, it's survival of the easiest. . . . Give users a good experience and they're apt to turn into frequent and loyal customers. But. . . it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Every great business is built on friendship.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Risk more than others think safe.
Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
Don't find customers for your products, find products for your customers.
