I love practice. It is when a coach exercises the most control over the improvement of his or her team.
Know what your customers want most and what your company does best. Focus on where those two meet.
The secret to success in business, and in life, is to serve others. Put others first in all you do.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
Get your customers involved in your business. Make them your partners and they'll never leave you.
Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.
What's amazing is, if young people understood how doing well in school makes the rest of their life so much interesting, they would be more motivated. It's so far away in time that they can't appreciate what it means for their whole life.
I want to play a strong, kickass girl in heels. I'm better in heels. I can run faster in them than in flats.
Ordinarily, I go to the woods alone. When I'm alone I can hear the almost unhearable sound of the roses singing. If you have ever gone to the woods with me, I must love you very much.
My work is very dear to me, and certainly I have had all the emotional highs and lows that go with trying to get it to an audience. But I do have some kind of detachment that seems somewhat unusual in my trade. I'm a writer who writes every day. I don't have a period of months where I can't get anything done and I wander around tearing my hair out. When I come back from a book tour, for instance, I might have one day where I sleep late and then check my e-mail, and then go for a walk, and then the next day I'm really itching to get back at writing a story.