The time that leads to mastery is dependent on the intensity of our focus.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.
Trust is something that happens within people only when it is created between people.
Customers who are merely satisfied remain your customers only as long as everything goes their way.
Customers long to interact with - even relate to - employees who act like there is still a light on inside.
Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.
Nothing in our lifetimes has been more heartening than when people of the former Soviet Union and Central Europe broke the grip of communism. We have aided their progress and I am proud of it.
I was very pleased to find that once I had records out music videos were starting to happen, so I directed some of my own music videos and got to experiment in other areas of expression.
Many of us go from being taken care of as children to taking care of others as adults. Shouldn't there be a time when we learn to take care of ourselves?
I have rewritten — often several times — every word I have ever published. My pencils outlast their erasers.