There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Everything ordinary has the potential to be extraordinary.
Acting after being asked is compliance. Acting without being asked is kindness.
Testimonials describe what has been, and are a promise of what is to come.
Words not kept break more than a promise.
Let today's strong performance be your starting point for tomorrow.
Your approval gives others the confidence to serve, to learn, to try.
Give your customers what they want today, and help them see tomorrow.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Things that are obvious don't need to be talked about. Things that are missing, do.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Don't wait. Tomorrow may be too late to do the things you can today.
How much good can you do today? How much love can you give? How much care and kind attention?
Service skills are the foundation for your success.
If you only give back what you get from other people, you're not giving as much as you can.
Say it with words. Show it with action.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Be the exception to the rule. It's the surest way to become exceptional.
Don't just talk about it, do it.