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People tell me, "I'm glad you said that. " But this is not a spectator sport. This is an activity that requires daily moral awakening as well as a commitment that leads to real change.

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Linda Gray

Not everyone is sold on crisis consultants. Linda Gray, assistant vice president and director of news and information at the University of Central Florida in Orlando, says that to a certain extent, the worse the crisis, the closer to home you should deal with it. . . You ought to be dealing with the crisis, not explaining things to somebody else.