In housing in the fifties in Britain and the sixties, we pulled down the terraces - destroyed whole communities and replaced them with tower blocks and we built walkways that became rat-runs for muggers. That was the fashionable opinion. But it was wrong.
I am looking at it from the point of view of a harried user, which I am, and I believe that I am much more like the typical non-technical harried user than I am like the people who smoothly operate everything.