I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. . . . In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or is dehumanized.
I first met Hanson over in Japan and they gave me some great advice about the fans and they seem real down to earth. They're great.