To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are … - Jakob Nielsen

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Quote of the day

She was not, herself, hugely in favour of motherhood in general. Obviously it was necessary, but it wasn't exactly difficult. Even cats managed it. But women acted as if they'd been given a medal that entitled them to boss people around. It was as if, just because they'd got the label which said "mother," everyone else got a tiny part of the label that said "child".

Jakob Nielsen

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

Attention, Behavior, Design, Future, Self, Unreliable

Same Author Quotes

Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

Information, Memories, Memory, Minimize, Options, Use

The best Web sites are better than Reality.

Reality, Site, Sites, Web

Developing fewer features allows you to conserve development resources and spend more time refining those features that users really need. Fewer features mean fewer things to confuse users, less risk of user errors, less description and documentation, and therefore simpler Help content. Removing any one feature automatically increases the usability of the remaining ones.

Errors, Fewer, Help, Mean, Simplicity

. . . the book is a manifesto to make the Web atone for the sins of computers and regain a level of simplicity that can put humanity at peace with its tools once again.

Book, Humanity, Make, Simplicity, Sins

Users are not designers.

Design, Designer, Designers, Users