Take care of your customers, and you will have a successful business. Don't, and you won't. The airlines need to figure this out - soon.
I know why jobs go, and I know why they come.
The highest calling of leadership is to unlock the potential of others.
When you don't respond to bad behavior, you get more of it.
When you challenge other people's ideas of who or how you should be, they may try to diminish and disgrace you. It can happen in small ways in hidden places, or in big ways on a world stage. You can spend a lifetime resenting the tests, angry about the slights and the injustices. Or, you can rise above it.
My mother taught me about the power of inspiration and courage, and she did it with a strength and a passion that I wish could be bottled.
Like Hillary Clinton, I too have traveled hundreds of thousands of miles around the globe. But unlike her, I have actually accomplished something. Mrs. Clinton, flying is an activity not an accomplishment.
Death and worse happened on the plains.
I am sometimes something of a lazy person, so when I end up spending a lot of time using something myself - as I did with Google in the earliest of days, I knew it was a big deal.
Every novelist should possess a hermaphroditic imagination.
His anger is easily excited and appeased, and he changes from hour to hour.