The thing is. . . what they don't tell you about forgiveness is this-you don't give it for the other person's sake, but your own.
I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
The goal as a company is to have customer service that is not just the best, but legendary.
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Every time I go out and do something, Hans panics and starts trying to beat me. He's like a dog humping your leg.
I believe that the Iraqis have an opportunity now, without Saddam Hussein there, to build the first multiconfessional Arab democracy in the Middle East. And that will make for a different kind of Middle East. And these things take time. History has a long arc, not a short one. And there are going to be ups and downs, and it is going to take patience by the United States and by Iraq's neighbors to help the Iraqis to do that. But if they succeed, it'll transform the Middle East, and that's worth doing.
I think the origins of music have probably to do with magic and transcendence as well.
There were many times when I had to emotionally come to terms with the fact that maybe I wasn't ever going to get married. And I started getting comfortable with that.