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There is a race between the increasing complexity of the systems we build and our ability to develop intellectual tools for understanding their complexity. If the race is won by our tools, then systems will eventually become easier to use and more reliable. If not, they will continue to become harder to use and less reliable for all but a relatively small set of common tasks. Given how hard thinking is, if those intellectual tools are to succeed, they will have to substitute calculation for thought.

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David M. Kelley

The main tenet of design thinking is empathy for the people you're trying to design for. Leadership is exactly the same thing - building empathy for the people that you're entrusted to help.

Building, Design, Entrusted, People, Tenet, Thinking
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I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.

Conversations, Difficult, Opinion, People, Personal Opinions, Sides

The way I would measure leadership is this: of the people that are working with me, how many wake up in the morning thinking that the company is theirs?

Leadership, Morning, People, Thinking, Working
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