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The White House again refused to turn over discussions Vice President Cheney had with Enron officials over energy policy. Cheney said if he had to disclose every time some business donated a ton of money then came in to write its own policy to govern itself, he wouldn't get any work done.
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Gary Vaynerchuk
Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.
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