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It's okay," he informs me. "Your grandfather is teaching me how to play poker. " If I know Grandad, that means what he'll really be teaching Sam is how to cheat.

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James A. Champy

I used to believe that you could change the culture or behavior of a company. I still believe it's possible, but it is at least a five to ten year process, if you are successful at all. More recently, I have been attracted to the ideas of the behavioralist, Edgar Schein. Schein has argued that you cannot change the culture of a company, but you can use the culture of a company to create change. It's an interesting approach to overcoming resistance. And if you can change how a company does its work, you might eventually be able to change how its people think.

Believe, Create, Possible, Process, Successful, Thinking
Same Author Quotes

Without ambition no conquests are made, and no business created. Ambition is the root of all achievement.

Ambition, Business, Conquests, Graduation, Root, Roots

People must know that their ideas will be listened to and, if they have merit, acted upon. If they do, it is possible to mobilize individual creativity on a very broad scale.

Creativity, Ideas, Listened, Mobilize, People

People get caught up in formulaic answers. When one doesn't work, they just go on to the next.

Answers, Caught, Goes On, People, Work

My engineering training taught me to be a systems thinker. I looked at companies as "systems" and saw work as a system of tasks - that needed to be reengineered. I was also focused on operations, getting things done and built. My engineering training taught me to be a pragmatist.

Done, Pragmatist, Saw, Taught, Thinker, Training

Most business leaders don't consider their own causality in the creation of problems. They fail to see that their company could have avoided breakdowns if they had acted differently. We tend to see problems as having been created by someone else or by the "economy". It's good to be a little introspective from time to time. Think about how your own behavior might have gotten your company into a problem, and how it may help to get you out.

Company, Differently, Helping, Leader, Problem, Thinking
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