Speak out your mind and your heart, you won’t be bored.
We know what we told him, but we don't know what he heard.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Quality comes not from inspection, but from improvement of the production process.
It's not enough to do your best; you must know what to do & then do your best.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
Peace is not the product of terror or fear.
Don't tell your friends about your indigestion. "How are you" is a greeting, not a question.
I haven't decided when I'll get married.
My basic political posture is "what a shame the human race did this to earth. " What we have done environmentally, politically, culturally.