Train not to get something right, train so that you can never get it wrong
The best ideas in the world will accomplish nothing if you leave them on paper. Talk about them. Debate, discuss, argue. Put them into action. Then you can change the world.
Know what your customers want most and what your company does best. Focus on where those two meet.
The secret to success in business, and in life, is to serve others. Put others first in all you do.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
Get your customers involved in your business. Make them your partners and they'll never leave you.
Perfectionism spells paralysis.
Wear a fabulous smile, great jewelry and know that you are totally and utterly in control.
He that is conscious of a stink in his breeches is [suspicious] of every wrinkle in another's nose.
we come to realize that other people's welfare is just as important as our own. In helping them, we help ourselves. In helping ourselves, we help the world.