I'm a product of what I believe in.
If they're going to remember the problem, make sure they remember it fondly.
Industry jargon may not be a language your customer understands.
Acting after being asked is compliance. Acting without being asked is kindness.
When you see the need, take the action.
Don't wait. Tomorrow may be too late to do the things you can today.
You are as important as you make others feel.
When you have discovered a stain in yourself, you eagerly seek for and gladly find stains in others.
I knew that I had been partially right in the storeroom above the bar on Christmas Day. Whoever I had become had to die.
it is a longstanding principle that sitting national security advisers do not testify before the Congress.
It's just a freak of fate that I'm paid to write, not paying to print my own books - but I'd be doing it anyway: it's my life.